Terms

for the rental of vacation accommodation and for other services of our property

§ 1 Scope of application and conclusion of contract

(1) These General Terms and Conditions apply to rental agreements for vacation accommodation that is let exclusively for recreational and vacation purposes and only for temporary use within the meaning of Section 549 (2) No. 1 BGB. The accommodation is provided exclusively for temporary use; the accommodation may not be used as a main or secondary residence or registered with the residents' registration office. These terms also apply to the purchase of gift vouchers, supplemented by the special provisions of § 5.

(2) By submitting your booking request digitally using the form provided by us, you are submitting an invitation to submit an offer to us. The rental agreement is concluded on the one hand with the offer in the form of the booking confirmation by us, and on the other hand with the transfer of a deposit in accordance with the booking confirmation by you or a person authorized by you.

(3) Upon conclusion of the rental agreement, the applicant assumes full liability for compliance with the contractual obligations of other registered roommates.

(4) We retain the householder's rights for the shared areas outside the vacation accommodation.

§ 2 Services

(1) Only the persons specified in the booking request are entitled to use our vacation accommodation.

(2) Electricity costs, water costs, final cleaning, towels, bed and table linen are included in the price of our vacation accommodation, unless otherwise stated in our price list.

(3) The accommodation is available from 16:00 on the day of arrival. On the day of departure, the accommodation must be vacated by 10:00 a.m. at the latest.

(4) You are obliged to treat the accommodation with care and to vacate it immediately upon expiry of the rental period. Any damage caused by you or a fellow traveler must be compensated. On your departure, the accommodation and the inventory must be handed over in the same condition as when you arrived.

§ 3 Smoking ban

(1) Smoking and the use of e-cigarettes, vaporizers, shishas and similar products within the building is prohibited for fire safety reasons and to maintain the quality of the accommodation. This does not apply to medical inhalation devices (e.g. nebulizers for respiratory therapy).

(2) In the event of a breach of this prohibition, lump-sum damages of 150 euros are payable. You are at liberty to prove that less or no damage was incurred.

(3) In addition, we reserve the right to charge the actual cleaning costs incurred to remove the residues (e.g. odor or discoloration) as well as proven lost income due to lack of usability of the accommodation.

§ 4 Payment of the rental price; down payment

(1) Before the rental agreement is concluded (after confirmation by us), a deposit must be paid. For bookings made more than 14 days before arrival, the deposit amounts to 20% of the total price, but at least 50 euros. For bookings made 14 days or less before arrival, the full price is due as the deposit. This rule does not apply to the purchase of gift vouchers (§ 5); these are payable in full and immediately upon ordering.

(2) Any balance remaining under paragraph 1 must be paid on arrival at the latest. Payment after departure is not possible. On request, we will issue an invoice in advance so that the full amount can be settled before arrival.

(3) The deposit must be credited to our account by the date stated on the booking confirmation.

§ 5 Gift vouchers

(1) You may purchase value vouchers via our website for redemption against the rental of our vacation accommodation and ancillary services of our property. The minimum amount is 50 euros; there is no maximum. We are a small business within the meaning of Section 19 UStG (German VAT Act); no value-added tax is shown on the voucher. Where the purchase is made by an entrepreneur within the meaning of Section 14 BGB (German Civil Code), the right of withdrawal set out in paragraph 8 does not apply; in such cases the complete billing address must be provided at the time of ordering.

(2) The contract for the purchase of a gift voucher is concluded upon your order and our confirmation following successful receipt of payment. Payment is made exclusively electronically via our payment service provider SumUp (credit/debit card, Apple Pay, Google Pay).

(3) After receipt of payment, the voucher is sent as a PDF file to the email address you have provided. No paper version is sent. Forwarding the voucher to a third-party recipient is your responsibility.

(4) The voucher is valid until 31 December of the third calendar year following the year of purchase. Within this period, it may be redeemed in full or in partial amounts; any remaining balance stays on the voucher until the end of the validity period and may be applied to subsequent bookings.

(5) The voucher is a bearer instrument within the meaning of Section 807 BGB and is freely transferable. We are entitled to perform with discharging effect to any holder of the voucher; we do not verify the holder's authorisation. The risk of loss, theft or unauthorised transfer lies with the respective holder. A block or replacement issuance is excluded once the voucher has been redeemed.

(6) A cash payout of the voucher value or any remaining balance, or payout by bank transfer, is excluded to the extent legally permissible. No interest is paid on the voucher value.

(7) If a booking to which a voucher has been applied is cancelled in whole or in part, cancellation fees apply in accordance with § 6 of these terms. Cancellation fees are deducted primarily from the applied voucher balance; they remain definitively with us and will under no circumstances — not even partially — be credited back to the voucher. Only the portion of the applied voucher value remaining after deduction of cancellation fees will be returned to the original voucher and remains available for further redemption within its original validity period. No cash refund is made.

(8) As a consumer, you have a statutory right of withdrawal when purchasing a gift voucher. The details are set out in the cancellation policy provided to you before the contract is concluded. The right of withdrawal expires as soon as the voucher has been redeemed in whole or in part. In the event of a valid withdrawal, we will refund the purchase price in full via the same payment method you used for the purchase.

(9) If payment of the purchase price is subsequently reversed by the buyer, in particular by chargeback or refund through the payment service provider, we are entitled to block the voucher with immediate effect and refuse its redemption. Partial redemptions already made remain unaffected; we may reclaim their equivalent value pursuant to Sections 812 et seq. BGB.

(10) The voucher value is applied in full at redemption against the final price (gross price including statutory value-added tax) of the booked service. This also applies if, at the time of redemption — unlike at the time of voucher issuance — we are subject to standard value-added tax. No retroactive claim for value-added tax on the voucher value will be made. Where the booking price exceeds the voucher value, the difference is payable at the gross price then applicable.

§ 6 Withdrawal; Cancellation costs

(1) Should you withdraw from the booking, we recommend that you do so in writing for reasons of proof.

(2) If the contract is canceled shortly after booking and the cancellation does not fall within one of the periods specified below or if the deposit is higher than the flat rates specified below, the deposit will be forfeited as a cancellation fee.

(3) The following cancellation fees apply:

• Cancellation 60 to 30 days before the start of the contract: 25% of the price

• Cancellation from the 29th day before the start of the contract: 50% of the price

(4) You are at liberty to prove that we have incurred less damage or no damage at all than stated in the flat rates. We are entitled to invoice any higher costs incurred against proof.

(5) We are entitled to terminate the contract without notice in cases of force majeure, e.g. war, natural disasters, strikes, destruction of accommodation or other correspondingly serious reasons.

§ 7 Liability

(1) We are liable within the scope of our duty of care for the conscientious preparation and correctness of the service description.

(2) Circumstances that do not directly affect the accommodation itself are not part of our services and are therefore outside our area of responsibility.

(3) We only assume warranty and compensation for damages within this framework. Our liability is limited to the agreed rental price, insofar as damage is not caused by us either intentionally or through gross negligence.

(4) The above limitations of liability do not apply to damages resulting from injury to life, limb or health or to damages caused by an intentional or grossly negligent breach of duty on our part or on the part of our vicarious agents.

§ 8 Complaints; duty to cooperate

(1) In the event of complaints, you must immediately demand remedy directly from us.

(2) You are obliged to cooperate in the event of service disruptions within the framework of the statutory provisions in order to contribute to the elimination of the disruption and to minimize any damage that may arise.

(3) If you do not fulfill this obligation through your own fault, you are not entitled to any claims in this respect.

§ 9 End of contract and eviction

(1) The rental agreement ends at the end of the agreed rental period without the need for notice of termination.

(2) After expiry of the rental period, the accommodation must be vacated immediately. If the accommodation is not vacated on time, we reserve the right to enforce the eviction through the courts after setting a deadline to no avail.

(3) In the event of late vacating, we are entitled to demand a pro rata fee for each hour or part thereof in accordance with the daily rate as well as compensation for demonstrably lost subsequent bookings.

(4) A tacit extension of the tenancy pursuant to Section 545 BGB is excluded.

§ 10 General

(1) The ineffectiveness of individual provisions of the rental agreement shall not result in the ineffectiveness of the entire rental agreement. The same applies to these General Terms and Conditions. The invalid provision shall be replaced by the statutory provision.

(2) With the booking request, you and the travel participants specified in the registration acknowledge these terms and conditions and the content of the booking request in a legally binding manner.

§ 11 Consumer dispute resolution

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Place of jurisdiction and applicable law

(1) German law shall apply.

(2) The place of jurisdiction for disputes arising from this contract for registered traders, legal entities under public law or special funds under public law is Osterode am Harz. For consumers, the statutory jurisdiction regulations apply.

Status: October 4, 2026